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Contact us

There is one way to reach us, and it works: email spring2winter@163.com. A human reads it and replies within 24 hours on business days.

Send a message

Enter a valid email — the reply goes here.
One sentence is enough.

No account needed and nothing beyond what you type. If your email app opens with the message already written, that is the same inbox — press send, or write it yourself. What we keep.

Before you write

  • Include the product reference (the "Ref" shown on the product page) or the pack name.
  • For an order question, include the order number from your confirmation email.
  • For damage or a wrong item, attach one photo. That is usually enough for us to send a replacement without any back-and-forth.

Hours and address

Customer service: Monday – Friday, 9:00–18:00 (GMT+8), reply within 24 hours.

Business: Dongguan Fuxin E-Commerce Co.,LTD, Room 409, Building 2, No. 4 Gongye South Road, Songshan Lake Park, Dongguan City, Guangdong 523808, China.

Other ways

We do not publish a phone number; email is faster and leaves a record for both of us. If you need to speak to someone, ask for a callback in your email and we will arrange one.

Product range on Amazon: SumDirect on Amazon. Buying there or here is buying from the same business.

Wholesale, schools and bulk packs: email the reference and the quantity you need. Most of our ranges exist because somebody asked for a different pack size.

Restock and new-size notices

We email when a range gets a new size or colour, or when something sold out is back in stock. No more than one email a month, and one click unsubscribes.